| Goal |
- definition of market presence
- high customer satisfaction
- permanent improvement of service provision
- realization of our quality management system |
| Authentication |
- extern audits, re audits
- live up to QM System |
| Service provision |
- training of staff
- evaluation of customer satisfaction
- further elaboration of QM system
- inclusion of all employees and managers
- management of resources
|
| Concept |
- Definition of QM requirements and organization
- updating of documentation
- intern audits |
| Analysis |
- permanent evaluation of status-quo
- definition of quality policy and quality goals through board of management |
